FAQs
Studio Services
What types of studios are available for rent ?
We offer content studio rooms, podcast studios, and event spaces tailored for various content production needs.
What equipment is included in the studio rentals?
Rentals include high-quality cameras, lighting, audio equipment, and other essential tools for professional content creation.
Can I book studio time for multiple days?
Yes, you can book the studio for consecutive days, subject to availability.
Is training available for using studio equipment ?
Yes, we offer basic training for clients unfamiliar with the equipment to help them maximize their session.
Co-Working and Additional Services
What facilities are included in the co-working space?
Co-working spaces include high-speed Wi-Fi, access to printing and scanning services, and office amenities. (Printing 3 copies comes with the package).
What is the cost of co-working space access?
The daily rate is GHS 170 a day, and monthly membership plans are also available.
Can I book additional time?
Yes, additional hours are available at a discounted rate.
What printing and scanning services do you offer?
Printing/scanning/photocopying is available at GHS 1 per black-and-white page and GHS 2 per color page.
Can I access the space on weekends?
Saturdays: Open
Sundays: Access is subject to special bookings.
Post-Production and Agency Services
What types of post-production services do you provide?
We offer basic, standard, and advanced post-production services for audio and video projects.
What is included in basic post-production?
Basic post-production includes audio cleaning, trimming, and minor enhancements.
Do you offer long-term post-production packages?
Yes, we offer seasonal and long-term packages with discounts for clients booking multiple episodes.
Can I request post-production services if my content is recorded elsewhere?
Yes, we provide post-production services even if the recording was done outside our studio. Pricing will depend on the project scope.
What social media management services do you provide?
We manage platforms for individuals, small businesses, and large businesses, including content creation, posting, and analytics reporting.
What are the rates for social media management services?
Prices range from individuals to for comprehensive corporate packages.
Policies and Cancellations
What is your cancellation policy?
Cancellations are allowed up to 24 hours before the scheduled session without fees. Cancellations within 12 hours will incur a 50% fee.
What is your rescheduling policy?
Rescheduling is allowed without penalties if done in 24hrs before your session. Requests within 12 hours may incur a fee.
What happens if I don’t show up for my booking?
Unused hours do not roll over.
How do I cancel or reschedule a booking?
Contact us via email or phone, or use our online booking platform.
Are there any limitations on the type of projects?
Yes, certain limitations apply. Projects must align with TCS studio policies, which include:
- No content that promotes hate speech, violence, or discrimination.
- No explicit or adult content production.
- Projects that violate safety regulations or damage studio property are strictly prohibited.
Client Support and Contact
How can I contact TCS Ghana?
You can reach us at info@tcsghana.com or +233 531032485.
What are the studio’s operating hours?
Our studio operates from 8am to 8pm on weekdays and weekends by appointment.
Do you provide assistance during my studio session?
Yes, our staff can assist with equipment setup and general support during your session.
Promotions and Discounts
Do you offer promotions for new clients?
Yes, new clients receive 10% off their first booking.
Are there any loyalty programs?
Yes, clients earn one free hour for every five hours of studio time booked (redeemable within 30 days).
What is the bulk booking discount?
A 10% discount applies to clients booking 10 or more studio hours within a month.
How does the referral program work?
Refer a friend, and once they make a booking, both you and the referred client receive 15% off your next service.